LYLANIE LAUWRENS: EYELID PROCEDURE

I felt compelled to write this review because the reviews I read online were the reason I chose Bay Eye Hospital in the first place - and they did not disappoint.

From my very first call to make an appointment, the receptionist was friendly, professional, and incredibly helpful. Being able to speak Afrikaans was an added bonus and immediately made me feel at ease.

I was fortunate enough to get an appointment with the renowned Dr Theunis Botha, and I can confidently say that his reputation truly precedes him.

I had been struggling with my right eye for months. It was painful and constantly felt as if something was stuck in my eye, 24/7. I first visited my optometrist and got glasses - no relief. Then I saw my GP and was prescribed multiple medications - still no improvement. In total, I spent around R7,000 and was right back where I started.

I waited a full month for my appointment, literally counting down the days. But oh, was the wait worth it.

From the moment you walk into reception, you are greeted with genuine friendliness and warm smiles. I honestly can’t recall seeing a single person without a smile. The same welcoming atmosphere continues throughout the hospital. When those glass doors open, it truly feels like you’re walking into heaven. I have never experienced such a caring and friendly group of people in one place. My first thought was “wow” — my second thought was “wow, wow.”

To Dr Botha and his team: thank you for your compassion, for truly listening, and for digging deeper to find, fix, and resolve my eye issue. Just a few days later, my eye looks and feels amazing, with no visible mark where the incision was made.

I cannot express my sincere gratitude.

Changing lives - one eye at a time. Thank you.